Review Requests & Reputation

Turn finished jobs into 5-star reviews, automatically.

Review requests start when a job is completed, invoiced or paid - with an optional delay
Up to several follow-ups on the days you choose, each by the customer's preferred method (text, AI call or email)
Follow-ups stop the moment the customer clicks the review link
Short, trackable review links - see who clicked
Sends only during your sending hours, in your time zone
Won't ask the same customer again too soon
Edit every message, with a text and an email version of each
AI check-in call before the review request (Pro) to catch unhappy customers privately
Customer replies collected in one inbox
Add your best Google reviews and star rating to show on your website
Start a review request by hand for anyone, now or in a few days
Spending cap so costs never surprise you

AI Front Desk (Receptionist)

A natural-sounding AI answers every call and text on your business number, 24/7.

Answers calls and texts on your own local number
Quotes only what is on your price menu, or your service call fee and how it is credited
Books visits in arrival windows or "finished by" times
Books by company calendar or by each crew member's skills, zip codes, hours and time off
Callers can ask for a tech by first name
Transfers to a real person by your rules during business hours
Takes a callback message after hours when you don't offer emergency service
Every call and text becomes a lead with a summary and the full conversation
Lead follow-up tracking with status and notes
Service area by distance, zip codes or anywhere, with handling for callers near the edge
Knows your holidays and special hours
Choice of AI level: Standard, or GPT Live Premium for the most human-like conversation
Test the line yourself as a customer

Emergency After-Hours Service NEW

Capture urgent jobs when you're closed - without waking anyone up for things that can wait.

Works after hours, on days you don't work, and/or on holidays - you choose
AI asks what's going on first and never assumes it's an emergency
Offers your first regular time at the normal price when it can wait - and mentions the saved emergency fee
Your own list of what counts as an emergency, with a suggested list for your trade
Emergency pricing: flat fee, percent more (like time-and-a-half), or both - with a separate holiday fee
Callers hear the exact price, and only a clear yes goes ahead
Safety first: gas, sparks, smoke or injuries are told to get out and call 911
Optional card on file before anyone is sent, by secure link
On-call order: 1st, 2nd, 3rd and so on, with optional weekly rotation
Each on-call person is reached by text (Accept / Pass buttons) or AI phone call (answer by voice)
Wait time per person before trying the next one
Customer is told who is coming and about when
If nobody accepts, the customer is told to expect a morning call and you get an urgent email
Emergency fee added to the invoice automatically, and one-click charge of the saved card
Live status on the schedule: waiting for card, calling Mike (1 of 3), on the way

Scheduling & Booking

Every visit in one calendar, whether the AI or your office booked it.

Day and week calendar views with crew colors
Filter by crew member or unassigned visits
"Next open times" for the next 2 weeks, grouped by day
Add bookings by hand, including one-off services - search for an existing customer as you type
Assign crew, change times, mark visits done or cancel
Times follow the service length, crew skills and zip code
Appointment reminders - up to 3, at the times you choose, by each customer's preferred method
Reminder calls can confirm, move or cancel the appointment
Running-late notices by the customer's preferred method
Standard US holidays per company: open, closed or special hours
Company days off, including part days
Past visits that need attention are highlighted
Create an invoice straight from a visit

Dispatch Board & Day Plans NEW

Who goes where, in what order - planned for you, with a live board to watch the day.

Bookings hold a spot in an arrival window; the exact order is planned the evening before
Each crew member gets one area for the day, so less time is spent driving across town
Every customer is reached inside the window they were promised
Jobs only go to people with the right skills who cover that zip code
Jobs the customer asked for by name, return visits and emergencies stay with that person
Look the plan over first, or let it go to the crew automatically about an hour later
The plan goes to each crew member by text, and to the phone app
Same-day jobs go to whoever it costs the least extra driving - nobody else's day is reshuffled
Live board of every person's day on a timeline that opens at "now"
Live status from the crew: On my way, I'm here, Done
Drag a job up or down to give it to someone else - they are told right away
Drag it left or right to move it to another time window - the customer is told
Real job lengths: a job finished early frees up the rest of the day
Map view: each person's jobs as numbered pins, routes in order, and where they were at their last check-in
Phone list view for owners on the go

Routes, Directions & Live Traffic NEW

Drive times from real roads and real traffic, not straight lines on a map.

Road drive times from Google for every stop in the day
Arrival times use the traffic for the hour your crew will really drive: night, morning rush, midday or evening rush, weekday or weekend
Everyone leaves from your business address, and the drive to the first stop happens before start time
5 minutes added at each stop to park and walk in
Re-timed every 5 minutes from the crew's check-ins: as jobs run long or short, the rest of the day moves with them
Trips starting soon are checked again against current traffic, so today's accidents and jams count
Running 30+ minutes late (you set the number): tell the office, or text, call or email the customer the new arrival time automatically
Job that can't be done today: ask the office, give it to another tech who can still make the window, or let the customer pick a new time
One-tap directions in Google Maps, Apple Maps or Waze - the app remembers your choice
Running-late text or call to the customer in one tap
Built-in daily spending guard, with a smart estimate if the map service is ever unavailable

Proposals & E-Signatures NEW

Quote it, send it, get it signed - from the office or the driveway.

Create proposals (estimates) from the office or the crew app
Same parts, labor and price rules as invoices, numbered E-1001 and up
Sent by the customer's preferred method: text or email
Clean customer page that works on any phone
Customer signs with a finger (or mouse) and types their name
Signature, name, date, time, IP address and device saved with the proposal
Signed copy for the customer and the office - printable or saved as a PDF
Accept and "do the work now" while the tech is there, or pick a time from your openings
Optional deposit: the customer pays a percent right after signing, and it comes off the final invoice
The customer gets a copy of the proposal they signed
Edit or duplicate a proposal until the customer answers
Customers can decline and tell you why
Accepted lines become the job's parts and labor, then flow onto the invoice
The office is told the moment a proposal is accepted
Expiration dates, an optional reminder, extend or withdraw
Proposal results in your owner reports

Employee & Crew Scheduling NEW

Who works when, two weeks at a time - for 9-to-5 shops and 24-hour companies alike.

Same hours every week, or shifts
Personal weekly hours, including split days
Named shifts (like Morning, Night) that can run past midnight
Rotating shift patterns that repeat on any cycle
2-week grid of who works when, with time off shown
Change any single day with one click
Time off, including part days, with reasons
Holidays shown by name for everyone
Warning when a change leaves visits uncovered
"Mark someone out" when a crew member calls in sick
Give each of their visits to someone free, skilled and in the area - least busy first
Or let the AI reschedule with the customer by text, call or email
Customers pick a new time from a simple page, or just reply with a day
Crew can tell the office assistant they're out - you get an email with it filled in
Skills and service area per crew member

Fleet Management NEW

Keep every truck and van legal, maintained and on the road. Available as an add-on.

Fleet dashboard: every truck and every maintenance schedule at a glance
Green / yellow / red status for each truck
Sort by most urgent, any schedule, papers, truck number or mileage
Truck number, name, year, make, model, VIN, plate and usual driver
Maintenance schedules by miles, months or whichever comes first (oil changes, tires, brakes, inspections)
Mark maintenance done with date, mileage, cost, who did it and receipt
Mileage updates for all trucks on one page, or by crew from the field
Weekly text asking each driver for the mileage
Insurance cards, registrations and other documents (like DOT inspections) with expiration dates
Earlier versions of documents kept
Repairs and service history with costs, shop and receipts
Warranties by date and/or mileage - shown before you pay for a repair
Mark a truck "in the shop" and back in service
Crew report problems ("check engine light is on") and the office is emailed right away
Driver's licenses on file, with renewal texts 30 and 7 days before expiring
Alerts for anything expiring or due soon, plus a Monday email summary
Documents stored privately - only your signed-in team can open them
Trucks shared with Inventory, so each truck is also a place for parts

Inventory & Parts

Know what you have, where it is, and when to reorder.

Parts and materials with SKU, category, cost, sell price and supplier
Stock by place: warehouse and each truck
"Other names people use" so anyone can find a part however they say it
Low-stock labels and a reorder list grouped by supplier, ready to print
Restock a truck from the warehouse in one step
Parts come off the truck automatically when added to an invoice
Crew log parts used or loaded from the crew app
Count, move, receive and full history for each item
Import from a spreadsheet and download to CSV
Crew can ask the phone assistant if a part is in stock
Crew never see your costs

Crew App for iPhone & Android NEW

Everything your techs need, on their phone - free on the App Store and Google Play, or in any browser.

Free phone app for iPhone and Android
Sign in with a mobile number and 6-digit PIN, then Face ID or fingerprint
Push notifications for new jobs, changes and messages from the office
Current-job card with one next-step button: On my way, I'm here, Done
Today's visits in driving order on a timeline, with live arrival times
One-tap directions in Google Maps, Apple Maps or Waze
Job photos from the camera or photo library - they upload even with no signal
Write proposals the customer signs on the spot
Tell the customer you're running late in one tap
Mark visits done
Create invoices and take payment on the spot with a QR code
Snap job photos - AI writes the project up for your website
Parts lookup on your truck, the warehouse or other trucks
Truck tab: mileage, insurance card, registration, driver's license and problem reports
Crew office assistant: call or text to hear your schedule, create or send invoices, record payments or reach the office
Forgot your PIN? Reset it by text
Owners and staff can switch between the office and crew views

Texting & Customer Communication

Reach every customer the way they prefer.

Your own local business number for texts and calls
AI answers customer text replies, quotes and books work
Each customer chooses text, phone call or email - and everything follows that choice
Consent tracking and instant STOP opt-out
Carrier registration for business texting, with help filling it out
Two-way text inbox: one conversation per customer with the whole thread - the customer, the AI and your team
Reply from your business number right from the inbox
Every text, email and call the app sent, in one place

Invoices & Payments

Get paid faster, from the office or the field.

Create an invoice in a few taps, then text it, email it or show a QR code
Customers pay by card, Apple Pay, Google Pay, Venmo, Cash App or Zelle
Card payments go straight to your own Stripe account
Invoices mark themselves paid when paid by card
Mark cash and check payments paid
Send receipts, resend invoices, copy the link or void
Invoice numbers, tax and footer settings
Payment terms: due on receipt, or in 7, 15 or 30 days, with an Overdue label
Automatic payment reminders every 7 days (up to 3), by the customer's preferred method
Part payments, with a list of every payment on the invoice
Edit an unpaid invoice (same number and link), or duplicate it
Card refunds from the invoice page, and alerts if a customer disputes a charge
Unpaid and this month's totals at a glance
Payment can trigger the review request
Syncs to QuickBooks automatically

Website Work & Reviews Map

Show off real jobs in your customers' neighborhoods.

One line of code adds a "Recent Work" tab to any website
Map with pins and job counts by area
Project cards with photo galleries and write-ups
Featured reviews and your star rating
Search by city or zip code
Your colors and position
Crew job photos wait for office approval before they go on your website
Photos resized and stripped of GPS and hidden data
Shows the area, never the customer's address

Customers & Leads

Your customer list, always up to date.

Customer list with search, sort, archive and delete
Each customer's contact info, notes, review requests and jobs
Import customers from a CSV, your CRM or QuickBooks
Leads from every call and text, with status and notes
Dashboard with the last 30 days of requests, replies and what's left to set up

Integrations

Works with the tools you already use.

QuickBooks Online - customers, invoices and payments stay in sync both ways
GoHighLevel - start review requests from your workflows
Jobber, Housecall Pro and ServiceTitan
Zapier and Make
Webhooks for any other CRM or software
Don't see yours? Ask us - we can probably do it

Team, Setup & Security

Easy to start, easy to manage, safe by design.

AI setup wizard reads your website and price sheet to set you up
First-day checklist
Team roles: owners, office staff and crew
One sign-in page: email and password, or mobile and PIN for crew
Turn anyone's access off in one click
Help on every page - search it or ask the AI in your own words
Usage and billing page with spending caps
Encrypted connections and private document storage
We never sell your data or your customers' information

Everything 22Tango.ai can do for you